more E-commerce frustration

I've been trying to track down my several thousand dollars worth of cameras which I sent to Fuji USA for repair, but they appear to be held up in customs. I learned a valuable lesson, however, which is never to send anything by "Chronopost"(The french version of FedEx). Their web site is useless, as are their service reps. And it costs money to even call the service reps! I just assumed that after spending more than $140 on shipping that a) I could get some support and b)it would get there in less than three days... but as usual I aimed too high. I also found out yesterday that Amazon.fr offers about half of the products available at Amazon.de, Amazon.co.uk and Amazon.com! I'm trying to figure out why.