more E-commerce frustration
I've been trying to track down my several thousand dollars worth of cameras which I sent to Fuji USA for repair, but they appear to be held up in customs. I learned a valuable lesson, however, which is never to send anything by "Chronopost"(The french version of FedEx). Their web site is useless, as are their service reps. And it costs money to even call the service reps! I just assumed that after spending more than $140 on shipping that a) I could get some support and b)it would get there in less than three days... but as usual I aimed too high. I also found out yesterday that Amazon.fr offers about half of the products available at Amazon.de, Amazon.co.uk and Amazon.com! I'm trying to figure out why.
2 comments:
BWAHAHAHAHAHA!
I ordered a 600 euro microphone last week from a German retailer. They contacted me right away to verify my credit card info -- I sent them a photo of my passport and credit card as well as a screenshot of my last card statement.
I haven't heard from them since. Our card has not been charged. Our order is MIA.
Update.
One week after placing the order, I sent an email to the employee who _accepted the photos of my identification_ asking him when we could expect to receive the microphone.
Four days later, I had still not heard from said employee. So I sent another email to same and to a store manager saying that if I didn't hear from them within a day, I would cancel my order.
A day passed and I sent an email to both parties canceling my order.
At that point I received an email from the store manager saying that the item had been ordered and would arrive any day now. I said, "Thanks, maybe next time."
I then received an email from the first employee saying that he could not say, for sure, when we would receive our microphone.
I then received a note from the store manager accepting my cancellation.
The next day I received an email from the first employee saying that the microphone had been ordered from a distributor and would arrive at their store any day now.
I did not respond.
These are two employees of the same firm, working in the same office. Working in an age of email (carbon copy anyone?) and databases (your trouble ticket, please?).
We have access to GPS, RFID, XML and MySQL technologies for carrying out the simplest e-commerce transaction.
All of which leads me to conclude:
My God, these Europeans are going to get their CLOCKS CLEANED the moment the Chinese go dot com.
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